The Future of the Stadium Experience looks Dark, Sponsors must Act Now 17th May, 2013

Last week I was fortunate enough to attend The Innovation in Sport Business Summit, which was in conjunction with the Turkish Airlines Final Four in London. The first topic of discussion was ‘Innovation as a revenue driver in Sports’. Unsurprisingly the general consensus was that everything is moving towards digital, social and mobile; making fan accessibility easier and increasing online activity.

All the panellists rightly mentioned how the sofa experience has transformed with a number of different upgrades such as the use of the second screen and datatainment (the availability of in-depth stats and figures, which make pub debates that much more enthralling). However it became clear that with all these technological luxuries, the appeal of going to a stadium may be losing its gloss. Today’s consumers not only want things quicker but they want things catered around their lives, hence why Sky Plus and mobile media are so popular, they align with the schedule of the consumer and give them a great amount of control.

This is far from what can be said about the sporting experience in person- a game starts at a set time, tickets are expensive and hard to get hold of, weather and travel can be extremely frustrating and there are still a large amount of limitations on stadia facilities (alcohol, food prices, crowd control, Wi-Fi, seating). No one can argue that watching your team score a last minute winner in person can be replicated in any form at home or on your mini screen but in this era ticket holders still deserve much more from the total stadium environment- up to date facts and statistics, extensive match highlights and in-game food and beverage ordering to name a few.

Sponsorship agencies are desperately trying to shed the perception that sport is all about logo bashing and big ad banners, but sponsors themselves must contribute by exposing their brand to a wide range of different channels, starting with promoting a technology-led stadium experience, even if it means investing that little bit extra. If sponsors want to capitalise on their mass brand presence at stadiums, increase slipping ticket sales and build loyalty and engagement with all types of fans, enhancing technology in stadiums has to be a priority. Sponsors must treat their association to a team or competition as a mutual and progressive partnership in order to tackle these glaring hurdles, rather than simply pumping money into a team and letting them sort an issue that is actually imperative to a sponsors’ ROI.

There is no point of having marketing strategies like brand advocates, match day content and social media campaigns if they are only visible to fans at home. The purest form of fan engagement is the raw emotional roller coaster that occurs in stadiums and only a handful of sports teams have realised this (see Arsenal and Manchester City). Of course teams like Manchester City and the LA Lakers have the resources to build multi functional digital facilities but other sporting organisations without as much funding must begin to collaborate more strategically with sponsors to enhance stadia experience.

An inspiring example of how successful this can be is the New Jerseys Red Devils Mission Control, the first digital command centre launched by a pro sports team. Mission Control, launched in 2011, acts as the hub for internet and social media connection for both the team and the arena, allowing fans to utilize the space and monitor messaging. This innovative collaboration with Prudential (stadium partner) and The Red Devils revolutionised the fan-stadium platform.

The rewards for this dynamic and engaging project was not only higher ticket sales and two 2011 Bulldog Awards (including Socially Engaged Brand of the Year) but it also attracted global powerhouse T-Mobile to sign on in 2012 as official sponsor of the stadium’s digital hub. The New Jersey Red Devils are by no means an elite financial sports team but it shows that if sponsors work collaboratively with teams and utilise the innovation of technology, they can help drive fans into stadiums, rather than out of them.


Above the Line Marketing makes way for Social and Digital Wave 3rd May, 2013

For a long time brands have revolved their marketing campaigns around ‘Above the Line’ (ATL) strategies, which consisted of utilising all types of broadcasted mass media.

Although the reach of ATL marketing is undoubtedly wide-ranging and a great platform for unique concepts, the economic downturn and the rise of digital technology has forced companies to think more ‘Below the Line’ in regards to their goals for a profitable future.

Sustainability

One of the primary reasons why ATL campaigns have not had as drastic a growth in recent years is due to the extraordinary budgets that are required to ensure cut through. Citi Bank’s ‘Live Richly’ campaign is a campaign that spanned over 5 years and cost over $1 billion dollars. The campaign reached people through their inner desire to enjoy life and the concept was very catchy, but this is simply not a sustainable method of engagement for many SME’s in this economic climate. For many, splashing out on mass media campaigns is not feasible anymore due to a recession-scarred business community. There is simply too much risk involved considering that the ROI for marketing departments is under such scrutiny.

Less money, less problems

Companies are desperately attempting to reach consumers on a more personal and frequent basis, which is why they are choosing to engage with people on social media platforms as well as mobile proximity marketing. Television ads and mass media may seem all encompassing, but they lack the specific ability to personalise its audience relationship the same tailored way social media does.

With large scale campaigns of this size, further risk exists with the inability to quickly adapt to change in culture or need.  A perfect example of this is the launch of Diet Pepsi’s ‘tall, skinny can’ in 2011, which scheduled its debut around their sponsorship of New York Fashion Week long before the actual date. However Pepsi were unable to adapt their pricey campaign to the ongoing outrage regarding size zero models and its affect on young women. The campaign simply could not adapt quick enough, which highlights a great advantage of online media.

Future thoughts

For many brands ATL methods will always have a place in the marketing mix, but in this current climate, brands are getting more bang for their buck by turning to digital campaigns and social media engagement. ATL mass media campaigns are a luxury in this economic slump, but for companies who want to flex their creative muscle, they are still a viable option. However brands must prioritise sustainable business methods and realise that digital and mobile technology is the future, whether it be social media, viral Internet movements, product placements or guerrilla advertising. Brands that fail to adapt will be quickly left behind.

Sponsorship Agency Slingshot Sponsors Two Brothers and a Tuk Tuk Around the Seven Modern Wonders of the World as they Tuk the High Road 26th September, 2012

Innovative London-based sponsorship agency Slingshot just announced their sponsorship of brothers Kevan Pulfrey and Alex Saxon as they travel to the seven modern wonders of the world in a three-wheeled tuk tuk. The adventure will see the brothers cover 65,000 kilometres, four continents and 38 countries in an attempt to attain a Guinness world record for a journey they have been told by many is impossible.

The brothers expect to face extreme challenges throughout the voyage from severe weather to dangerous animals and for the most part they will camp leaving them exposed to difficult conditions. Kevan Pulfrey said: ‘We will face danger, overcome fears, break down in the worst places imaginable and have our eyes opened to the delights of planet earth.’ The tuk tuk is incredibly compact with no space for anything but the most necessary provisions and the pair will rely on basic road maps and a compass to navigate their journey around the world. Throughout the journey they will be raising money for their chosen charities the Alzheimer’s Society and War Child, two charities particularly close to their hearts. Donations can be made through the VirginMoney Giving Page on the Tuk the High Road website.

Jackie Fast managing director of Slingshot Sponsorship commented: ‘The journey is both incredibly unique and brave and we are thrilled to be involved.  Being involved as a sponsor helps us reinforce our own brand positioning as being challenging and innovative as well as showcasing our new international sponsorship services launched earlier this year. We are also happy to support the Alzheimer’s Society and War Child – making this part of our agency’s CSR initiatives.”

The pair drove the tuk tuk to Slingshot Sponsorship’s offices in Islington for photos with the Slingshot team before setting off on Saturday 15thSeptember towards Dover where they would leave English shores for the last time in over a year – they estimate the trip will take between 12 to 14 months. They will be keeping their followers up to date with their many adventures through their website www.tukthehighroad.com and on Facebook and Twitter.

The Blurring of Sports & Entertainment Marketing 12th July, 2012

We recently saw the launch of Manchester City and Umbro’s kit for the 2012-13 season with a little help from City’s most famous supporter, Noel Gallagher. This is yet another example of crossover between the two key industries for sponsorship spend which prompts the question: what does this blurring of sports and entertainment really mean for sponsors?

Sport has always been a form of entertainment however the two concepts were once treated as two separate entities. Sport was solely about the display of athleticism whilst entertainment strictly referred to music, film and other performance-based art forms.

Sports stars are now entertainment personas, using their sporting foundations to build brands that extend way beyond their reason for being famous in the first place. Whether this means becoming a commentator, designing their own fashion labels or trying their hand at acting (Michael Jordan in Space Jam has to be worth a mention), sporting personalities along with their sponsors are exploiting markets that lie increasingly further away from sport, thus introducing the industry to new territories whilst continuing to pull the two worlds of sport and entertainment even closer together.

What does this mean for sponsors?

Sponsors are in turn benefiting from athletes promoting their brand in front of a range of audiences, making endorsement deals more valuable than ever. The activity of athletes off the field, court, track or any other sporting arena has also heightened considerably, giving brands a more continual relationship with the personality they are associating with. Social media platforms, especially Twitter, are providing athletes with a voice away from the field of play, resulting in a 24/7 dialogue with fans. Brand association and messaging are therefore becoming significantly more impactful with athletes personally posting images, videos and comments relating to the products they use.

Sport as a whole has also seen a transition as leagues and tournaments have been opened up to new markets; going on tour just as a musician would. With the success of such worldwide exhibitions as the Harlem Globetrotters, the NFL is now staging a season game at Wembley and drawing a sell-out crowd every year. Proposals for the Premier League to go global have also been brought to attention in recent years and with an increasing ratio of international to English players and managers, it would appear inevitable that we can expect to see games from the world’s greatest domestic football league being played in international cities from New York to Hong Kong. This will in turn attract brands with no previous ties to the sport, opening up the game to a whole host of additional markets around the globe.

What to expect for the future

Traditional sports are now experiencing a transition into a genre more similar to that of bull fighting and wrestling with athletes thriving off the opportunity to engage with the crowd. This is in turn broadening the commercial awareness of sporting professionals, making them more susceptible to working with sponsors in order to design, brand and market their products.

Moving forward, we can expect to see a vast change in the existing sports marketing landscape. Athletes and brands will continue to increase their online presence whilst promoting their sponsorships on a truly global stage with (what were) domestic competitions taking place from all corners of the world.

Sports sponsorship is still very much focused around the ideology of winning, success and excellence along with reaching global markets, however, with athletes becoming more of a lifestyle interest, we can expect to see some unusual brands popping up in this arena in years to come. This year we have already seen Rovio, the creator of the addictive Angry Birds app, sponsoring Caterham F1’s Heikki Kovalainen in Monaco as well as The Dark Knight Rises, the latest Batman film, joining forces with Lotus at Silverstone – two true testaments to the convergence of sports and entertainment.

Checking-In to Sponsorship with Maps & Social Media 4th July, 2012

With branding and exposure only being part of the modern day sponsorship picture, the focus for brands now lies on new and innovative ways to interact and engage with consumers. Via the use of social media and mapping applications, brands are increasing audience engagement by tapping into their key interests whilst providing the opportunity to play a role and effect change within a campaign.

How are maps and social media being utilised?

Competitions and promotions offer a return for the audience with consumers being tasked with finding clues and unlocking codes in order to be in with a chance to win a reward. The key reason for engagement here, along with the resulting success of the campaign is that this is much more than being entered into a prize draw and getting lucky. Here, consumers are given a platform to compete and earn prizes, rather than simply win them.

Alternatively, games and applications are being used to task the key demographic with using a campaign in order to gain access to exclusive content. Different forms of digital entertainment are generally the ‘bait’ with consumers having the chance to unlock content including videos, music and games.

Example: Competitions

Consumers are now constantly being encouraged to compete with one another in order to win prizes; a great example of this being Evian’s recent campaign surrounding their 2012 Wimbledon Championships sponsorship. The public were given the opportunity to win tickets to this year’s tournament via hunting down a Wimbledon ball boy at large and checking-in via their social media accounts once finding him and receiving a numbered tennis ball.

Clues were posted on Evian’s Facebook and Twitter pages as to the ball boy’s whereabouts with a number being announced as the winner of VIP tickets at the end of each day.

Example: Social Gaming

Thanks to social media, marketers are simply able to launch a campaign and communicate the idea to those closest to the brand, with consumers then doing the leg-work to increase both exposure and engagement.

A perfect example of this would be a campaign mentioned before on the Slingshot blog but a perfect case study all the same: “Decode Jay-Z (Powered by Bing)”.

With Microsoft’s Bing search engine looking to increase their relevance with a younger audience, this campaign consisted of taking pages and scenarios from Jay-Z’s soon-to-be-released autobiography and bringing them to life at the range of locations documented in the book. This included a page printed on the bottom of a Miami swimming pool, plates from Jay-Z’s favourite restaurants and even custom-made Gucci jackets.

With clues being released daily via Facebook, Twitter and Radio, users were then encouraged to find real-life images of each page in each location using Bing’s Search and Maps tools and piece together the story on a dedicated micro-site for the campaign.

By using a relevant subject relating to the target demographic (Jay-Z), Bing were able to truly engage the audience with play time averaging eleven minutes. With Jay-Z’s Facebook ‘Likes’ increasing by over one million and his Decoded autobiography featuring on the Best Sellers List for nineteen straight weeks, Bing witnessed a visit increase of 11.7% in one month.

Why are such campaigns so successful?

Social media and maps are allowing for a whole new category of marketing in which communication of brand messaging is delegated to key brand fans. The most loyal consumers are now working on behalf of the brand in order to spread the word and pull others into the campaign, whilst encouraging these new ‘recruits’ to go out and do the same.

Unbeknown to the consumer, both brand awareness and credibility are being increased and improved via the use of location tagging, posts and tweets, reviews, image and video uploads and more. This in turn creates a buzz among the target demographic, initiating a mass shift in both brand perception and buying behaviour.

By using a relevant point of interest and in turn heavily engaging the audience, a consumer feels that a brand understands their preferences and will therefore cater to these needs and wants upon using their product or service. Trust, and in turn loyalty, are therefore instilled as the brand builds a reputation for giving the people what they want.

Given the effectiveness of digital marketing campaigns and their increasing role within today’s sponsorship model, consumers can be sure to look forward to more engaging competitions, rewards and exclusive content from their favourite brands in campaigns to come.

The Age of Digital Sponsorship 26th June, 2012

Media platforms are becoming increasingly fragmented and consumers are able now more than ever to control how they get their information and how they engage with brands. This has led to digital media becoming the driving force in the implementation of many of the most successful sponsorship campaigns. Digital media provides a means for brands to reach out to the widest possible audience whilst engaging with them across new levels not previously available.

IBM brings digital to Wimbledon

IBM through their partnership with the Wimbledon Tennis Championships have created an augmented reality phone application. The app acts as an onsite guide and interactive map for Wimbledon, allowing users to simply point their phone to navigate around the Wimbledon site as well as allowing users to stream live feeds. The IBM Seer Aggregator enables fans to receive Wimbledon tweets to their phones from sources including players, commentators and a team of IBM scouts. Fans can also keep up-to-date with live feeds and information about matches played on any court transforming how fans can keep up with the action as it happens and enriching their experience of Wimbledon.

Johnnie Walker invites fans to ‘Step Inside the Circuit’

Johnnie Walker joined forces with McLaren in 2005 and have since created the innovative ‘Step Inside the Circuit’ campaign via Facebook. The campaign invites consumers to go behind the scenes and follow the progress of Lewis and Jenson on the track as well as their lives away from it. The campaign includes an online video ‘Drive of a Lifetime’ on the company’s Facebook page. The video puts users in the shoes of the drivers taking them from pre-race activities to stepping into the car before the start of the race. The Facebook connect function then personalises the film using photos and details from the user’s Facebook account, together with text-to-speech technology and video input from the user’s webcam transporting fans into the glamorous world of F1.

Digital media has become the most successful means with which to make sponsorship campaigns more interactive and to create a deeper relationship with consumers. With so many innovative digital campaigns already paving the way within sponsorship, it is inevitable that campaigns will continue to become more exciting and interactive as brands strive to stand apart from their competitors.

Beginner's Guide to Social Media for Small Businesses 27th February, 2012

Social media is a topic we often cover, both with clients and the sponsors we manage.  So we thought we’d provide some more insight into the most recognised platforms and more specifically how it relates to small businesses.

From a sponsorship rights holder’s perspective, providing the opportunity for potential sponsors to integrate with you on social media is as important as ensuring that those channels are also engaging the audience.  And the same can be said for small businesses.

Small business owners should not expect immediate success throughsocial media.  A survey from the Chartered Institute of Marketing has revealed:  34% of 1,500 marketers questioned deemed their social media activity in 2011 was ‘not at all effective’, while only 13% said it was ‘extremely effective’.   However, small business owners should take note that the majority of those polled saw it as a tool of engagement (37%), or as support to other channels in a campaign (46%).  Having a presence on Facebook, Twitter or Linkedin is unlikely to result in immediate sales.  What social media does allow you to do is promote your brand to an audience who is interested in hearing from you.

Engaging with your customers is not going to be easy and it certainly won’t happen overnight.  But if you put in an hour a day and approach it correctly you will be rewarded with subscribers, friends, or tweeps who understand who your company is, what it does and potentially why they should engage with it – hopefully leading on to them becoming brand advocates.

Whilst every company can benefit from some form of social media, not every form of social media will fit your company.  It is therefore important to choose the platform where your audience is, not the platform that may get the most press.  The main platforms small businesses are currently using:

Facebook

Set to hit 1 billion users in August, Facebook is undoubtedly the king of social media.  With the average user spending over 15 minutes generally surveying their Facebook terrain, you would think it was the perfect tool for smaller companies to engage with their target audience.  Yet a quick look and you’ll find countless business pages with 50 likes and fewer comments.  Sarah Orchard, from Orchard Marketing Associates, makes the point that:

‘Facebook is a social space, so users are not as receptive to business-orientated messages.  The question you have to ask yourself is: “is my business one that can tap into the emotional side of people’s lives?”

If your business fits this criteria then really try to make your Facebook page an interactive, enlightening and most importantly a worthwhile experience for the user.  If you put on an annual music festival, comedy show or quiz night in the local pub, get attendees to sign up to join your Facebook page as they leave. Then, use your page as a hub for anything interesting related to your event to create publicity.

One stand-out example of utilising Facebook and making each visit exciting is one of our newest clients: Croatian-based music festival Outlook.  Only 5 years old and Outlook already has 54,000 likes on their Facebook page.  With the build-up to festival season already under way, Outlook will  continuie to use their Facebook page as an ideal marketing tool hosting DJ competitions, posting reviews of artists scheduled to play and uploading videos from last year to create a buzz around the event.

Linkedin

With much more focus on business networking, Linkedin is a great tool tokeep in touch with former colleagues and find new prospects.  The Q&A function is a great way to both highlight what your company does and how it does it, as well as gaining useful advice to better run your own business.  Being a member on Linkedin also allows you to start, join and participate in group discussions.  If you provide unique insight on a given topic on a consistent basis you will become an authority on your area of interest – (you can even become a Linkedin designated ‘expert’!).  A potential client may be looking for information on your area of expertise, stumble across a post of yours that really connects with them and contact you as a direct result.

Pinterest

The site allows users to post images of your company’s product and link themback to your website. It acts as an online catalogue, except that images can be (much like Facebook) commented on and ‘re-pinned’ to other user’s boards.   It may be relatively new – the site was launched in 2010 – but Pinterest is already being touted as the most valuable marketing tool for smaller businesses on the web.  There are already 7 million registered members on Pinterest with a report from Shareholic claiming that more traffic is driven to company websites and blogs than Linkedin, Google+ and YouTube combined.  The major drawback of the site is that if your company’s product or services are not particularly visual, you may struggle to get across exactly what you offer.  On the other hand, it gives you a chance to be more creative, using evocative images that intrigue other users into finding out more about your company.  Here are 15 of the most popular pictures on Pinterest.

Twitter

Twitter is a great way to keep people interested in your business or project and remind them of what you are doing.  Your followers will be able to see your tweets on their ‘twitter-feed’.   The great thing about this is that they do not have to consciously go to your page for you to get your message across to them and already have chosen to be receptive to your messages by actively following you.   With clear and informative tweets you have the power to reach your client-base and build up a picture of exactly what your company does, which creates brand exposure.

Business Blogs

Business blogs are a no-frills way of sharing your company’s expertise and knowledge with a wider audience.  The software is incredibly easy to use (e.g. WordPress, Blogware etc.) and cheap (and in most cases free) to run, meaning you don’t have to learn HTML or spend huge amounts on a web designer.   If you post interesting content, people will return to your blog, retweet it or share it on Facebook.  A couple of great examples of blogs giving real value to the business are Gizmodo (gadget magazine) and Stony Field Farms (Organic Dairy Products).

And of course do not forget to sign up to the Slingshot Sponsorship blog so you can keep up to date on great tips just like these!

Make Money with your Blog – Monetising Social Media through Sponsorship 25th October, 2011

Monetising social media is a tricky business.  Although we are not experts in this (for social media experts, get in touch and we can pass on some recommendations!), we are however experts at sponsorship and utilising sponsorship to reap financial rewards for our clients.

These sponsorship tips can be utilised on a number of social media platforms, but more commonly can be found and developed on a blog. Freely available (see WordPress), blogs can not only drive conversations and showcase expertise, but can also provide the perfect platform to integrate new sponsorship revenues.

A great example of integrating sponsorship with social media can be seen with the DMA Email Marketing Blog.  A fantastic source for everything email marketing and written by industry gurus, this blog is read globally and has become one of the prime resources for email marketers.

Here are some of our tips for integration:

Audience

Sponsorship is only possible if there is an audience.  Fortunately, the DMA Email Blog had been going for some time and had a significant number of registrants already.  This not only proved that there was appetite for the content, but also that any sponsors involved with the blog would be guaranteed to reach an audience.

Do not try and sell anything until you have a proven audience.

Assets

A number of integrated benefits were provided within the DMA Email Blog sponsorship proposal.  These assets were tailored to reach the prospective sponsor’s objectives – the two most important included:

  1. Opportunity to write guest blogs – providing industry expert positioning
  2. Online display advertising – to promote the services or run competitions

Always think about your prospective sponsors before you look to build the assets into your sponsorship proposal.  What might be something key for you may not be of value to a brand.

Cost

Pricing for sponsorship can vary, but should always have a value attributed to the tangible benefits you can offer.  Tangible benefits typically include media rights, physical space (events), access to a database, etc.  As the DMA already provided online advertising on their homepage and throughout the site, there was a base CPM rate for the audience.  The sponsorship of the DMA Email Marketing Blog was based on this precedent.

In the case where you do not have anything to base your pricing on, refer to other advertising costs for online display in similar fields bearing in mind that your reach with a blog will be far less than with an online publication.

Measurement

Ensure that you have analytics to back up the cost and show the value to the sponsors you are aligning with.  Without measurement in place, sponsorship will have no value and you will not be able to attribute ROI to the brand.

For more information on social media and sponsorship, make sure to check out the presentation Property Rights Owners Make Money with Social Media on SlideShare.

My Notes from Sponsor Summit 2011 30th September, 2011

I had the great pleasure of being asked to speak at the very first international sponsorship conference to take place in Oslo, Norway earlier this week – the Nordic Sponsor Summit 2011.  With a fantastic speaking line-up including Gerhard Heiberg, Marketing Director IOC, Keld Studahl, Global Marketing Director from Carlsberg and Pasi Lankinen, Business Intelligence Manager from FC Barcelona.

For those of you unable to make it, I thought i’d blog some of the take home tips, stats and insight from the conference.

My notebook:

My presentation was: Property Rights Owners Make Money with Social Media – you can download my slides from SlideShare here.